FREQUENTLY ASKED QUESTIONS
Are your products for human consumption?
No. All products offered by pulseRX are strictly for laboratory research use only and are not intended for human or animal consumption.
Are your products tested?
Yes. Each batch is independently tested, and verifiable COAs are available for review.
How quickly are orders shipped?
Orders placed before 2 PM CST (Monday–Friday) are typically processed and shipped the same day. Orders placed after this time will be processed the next business day.
How long does shipping take?
Most peptides are supplied in lyophilized (powder) form. Product pages include general format information but do not include instructions.aMost orders arrive within 3–7 business days, depending on location and carrier conditions.
How will I receive tracking information?
Tracking information is sent via email once your order ships. If you do not see it, please check your spam or promotions folder, as it may occasionally be filtered there.
What if my package is delayed or lost?
If your package is delayed, we recommend first checking the tracking link for the most up-to-date status. If your package appears lost or has not moved for an extended period, please contact us and we will help look into it and assist in resolving the issue.
Do you offer refunds or returns?
Due to the nature of our products, all sales are final. We do not accept returns or offer refunds once an order has been processed. If your order arrives damaged or there is an issue with your shipment, please contact us within 48 hours of delivery so we can review and help resolve the situation.
How do rewards and referrals work?
You can earn points through purchases and referrals, which can be applied toward future orders.
Spend $1 → Earn 1 Point
Refer a friend → You receive 500 points, and your friend receives 500 points
To receive referral credit, share your referral link (or have them mention your name at the time of order).
Note: Rewards are currently paused while we transition to expanded payment processing options. Once reactivated, all points and referral benefits will be applied accordingly.
How do I place an order?
To place an order, contact us with the products and quantities you’re looking for along with your billing and shipping information. We will send you an invoice to complete your purchase.
Can I contact you directly?
Yes. We’re here to help and happy to answer any questions.
Email: support@pulseresearchexpansion.com
Phone: 833-335-6170